Terms of Service

Welcome to HCO Behavioral Health. By accessing and using our website, www.hcohealth.com, and our services, you agree to comply with and be bound by these Terms of Service. Please review the following terms carefully. If you do not agree to these terms, you should not access or use our services.

1. Acceptance of Terms

By accessing, browsing, or using the services provided by HCO Behavioral Health, including scheduling appointments, using our telehealth platform, or accessing content, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

2. Services Provided

HCO Behavioral Health provides mental health counseling, medication management, and related services via telehealth. All services are subject to availability and eligibility requirements, and we reserve the right to modify or discontinue any service at any time without notice.

3. Eligibility

You must be at least 18 years old to use our services. If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian. By agreeing to these terms, you affirm that you meet the eligibility requirements.

4. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and up-to-date personal and medical information during the intake process.

  • Use our services responsibly and in compliance with all applicable laws and regulations.

  • Not share or distribute any content from our platform without our prior written consent.

  • Maintain the confidentiality of any login credentials or personal account information.

5. Health Disclaimer

Our telehealth services are intended to provide mental health and wellness support. However, our services do not replace professional medical advice, diagnosis, or treatment. If you are experiencing a medical emergency, please call 911 or seek emergency medical care immediately.

6. Payment and Billing

By scheduling services with HCO Behavioral Health, you agree to pay the associated fees for those services. Payment terms will be outlined at the time of booking. Subscription-based services will be billed monthly, and you may cancel your subscription at any time by contacting us at info@hcohealth.com. Refunds are not provided for services already rendered.

7. Cancellation and Rescheduling Policy

You may cancel or reschedule your appointment without penalty if you notify us at least 24 hours in advance. For no-shows or late cancellations, a fee may apply, as outlined in our Cancellation Policy. Consistent no-shows or missed appointments may result in termination of services.

8. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy. Please review it for details on how we handle your personal data.

9. Prohibited Conduct

You agree not to:

  • Use our services for any unlawful purpose.

  • Misrepresent your identity or provide false or misleading information.

  • Interfere with or disrupt the security or functionality of our website or services.

  • Use any automated system (e.g., bots) to access our services or engage in any activity that imposes an unreasonable burden on our infrastructure.

10. Intellectual Property

All content provided by HCO Behavioral Health, including but not limited to text, graphics, logos, and videos, is the property of HCO Behavioral Health and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

11. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice or liability, for any reason, including but not limited to a breach of these Terms of Service.

12. Disclaimer of Warranties

HCO Behavioral Health provides its services on an "as-is" and "as-available" basis. We make no warranties or representations, express or implied, regarding the reliability, accuracy, or suitability of the services for your specific needs.

13. Limitation of Liability

To the fullest extent permitted by law, HCO Behavioral Health and its affiliates, employees, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.

14. Indemnification

You agree to indemnify and hold HCO Behavioral Health, its employees, contractors, and affiliates harmless from any claims, losses, or damages arising out of your use of our services or your violation of these Terms of Service.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which HCO Behavioral Health operates. Any legal disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in that state.

16. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services constitutes acceptance of the revised terms.

17. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

HCO Behavioral Health
Email: info@hcohealth.com
Phone: 225-261-7143