Privacy Policy

At HCO Behavioral Health ("we," "us," or "our"), your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.hcohealth.com, and use our services. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with quality services, including:

  • Personal Information: Name, email address, phone number, mailing address, date of birth, payment information, and medical or health-related information provided during the intake or onboarding process.

  • Non-Personal Information: Information that does not personally identify you, such as device type, browser type, access times, and usage data.

2. How We Collect Your Information

We collect information through:

  • Forms: When you register, schedule appointments, or fill out any form on our website.

  • Communications: Through emails, phone calls, text messages, or when you contact us for support.

  • Cookies and Tracking Technologies: We may use cookies or similar technologies to collect non-personal information about how you interact with our website.

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage your account.

  • Schedule and remind you about appointments.

  • Improve our website and services.

  • Communicate important updates, including appointment confirmations, reminders, or relevant service changes.

  • Process payments and manage billing.

  • Ensure compliance with legal obligations and protect against fraud.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third parties that assist with services like payment processing, appointment scheduling, or client management.

  • Legal Compliance: If required by law, we may disclose your information to authorities in response to legal requests.

5. Your Choices

You can control how we communicate with you by:

  • Opting Out of Communications: You may opt out of receiving certain messages, such as appointment reminders, by replying STOP to text messages or contacting us directly at info@hcohealth.com.

  • Cookies: You can adjust your browser settings to refuse cookies, though this may affect the functionality of our website.

6. Security

We implement industry-standard measures to protect your information, including encryption and secure data storage. However, please note that no data transmission over the internet or mobile networks can be guaranteed as 100% secure.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately at info@hcohealth.com.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of personal information in certain circumstances.

To exercise any of these rights, please contact us at info@hcohealth.com.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

HCO Behavioral Health
Email: info@hcohealth.com
Phone: 225-261-7143